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FAQs about Heuga Home Flooring

Simplicity is a key factor with Heuga carpet tiles. They are easy to choose, easy to buy, easy to install and easy to maintain. Here are some of the questions that we are most frequently asked. If you have a question about Heuga products that isn’t listed below, you can either ask the expert (if it is product-related) or contact us for any other information.

Are Heuga flooring products guaranteed?

Yes. All our tiles are laboratory tested and made to very high specifications but they are also covered by a 7-year guarantee. This guarantees that they will remain colourfast, will not shrink, warp or otherwise change their appearance provided that they are installed, maintained and used in accordance with our recommendations, to be found in the original packaging. For full details see our terms and conditions.

Are Heuga carpet tiles more expensive than other flooring options?

Heuga carpet tiles require no underlay or adhesives and produces less waste than other flooring systems. This saves you time and money compared to most other floorcoverings. Because it is easy to install, you can fit the tiles yourself and save the cost of professional fitting. And because it is tough, it will last a long time with just a little maintenance, adding to its long-term cost-effectiveness.

Can I install the carpet tiles myself?

Yes, installation of Heuga tiles is straightforward, well within the ability of anyone who is competent at DIY. Click here to view our installation instructions online. Complete installation instructions are included with each packet of our products, and you will only need a few simple tools. If you do not wish to install the tiles yourself, ask the store where you bought the product to recommend a professional fitter.

Are the seams between the carpet tiles visible?

Some styles are designed to be installed so that the seams are practically invisible. Others make a feature of the fact you can see the individual tiles. The installation method may affect whether you can see individual tiles. Laying tiles quarter turn will usually show individual tiles, whereas tiles that are laid monolithic or brick will usually create a seamless appearance. Random styles are laid in any direction and will have a seamless appearance. Refer to individual styles to determine the laying methods. For best results, we advise that you follow the recommended laying method. Obviously you can create patterns such as chequerboards and stripes in different colours to emphasise the modularity of the floor.

How do I order a sample?

Go to your local store and ask for the specific product(s) and colour(s) you have in mind. To find your nearest store, please contact our Customer Service.

How do I order carpet tiles from Heuga?

Order Heuga carpet tiles in store: to find your nearest store, please contact our Customer Service.

Can I return the products to Heuga?

If you are not satisfied with your purchase for any reason, we advise you to go back to your Heuga store where you have purchased your product. They will be able to advise you on the return possibilities.

Are Heuga carpet tiles suitable for underfloor heating?

Yes, all Heuga carpet tiles are compatible with underfloor heating as long as the maximum temperature of the floor doesn't exceed 28°C.

Is carpet or hard flooring better for preventing allergies?

The findings of a study, conducted by the German Asthma and Allergy Foundation (DAAB), found that the level of fine dust matter is twice as much in a non-carpeted environment as in carpeted areas. Click here to view the full article. A similar study found that walking on hard surfaces disturbed more particles, which became airborne and entered the breathing zone whereas carpet binds dust.

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